Shipping policy

Shipping Policy 

Effective date: [DD Month YYYY]  |  connecteaonline.com 

1. Overview 

This policy explains how Connectea (“we”, “us”, “our”) ships orders placed at connecteaonline.com, including the Connectea Subscription Box and the Connectea Premium Gift Box. It works alongside our Customer Terms & Conditions, which also cover delivery in Section 5. 

2. Where We Ship 

We currently ship to addresses within Australia only. PO Boxes are accepted. We do not ship internationally at this time. 

3. Shipping Costs

4. How Orders Are Packed & Dispatched

Orders are packed by hand in Brisbane in small batches, typically 2–3 times per week rather than every single day. We aim to dispatch your order within 3–5 business days of payment being received. 

5. Carrier & Tracking 

We ship via Australia Post. Every order is tracked. Once your order is dispatched, you will receive an email confirmation with your tracking number. 

6. Delivery Estimates

Estimates shown at checkout or in communications are estimates only. Once your order has been handed to Australia Post, delivery timing is in their hands and we are not responsible for delays caused by the carrier, including delays from weather, public holidays, or other events outside our control. 

7. Risk & Loss in Transit 

Risk in your order passes to you once it is handed to Australia Post. If your tracking shows a parcel is lost or significantly delayed in transit, contact us at hello@connecteaonline.com and we will work with Australia Post to investigate. 

8. Address Accuracy 

You are responsible for providing a complete and correct delivery address at checkout, including for gift orders shipped to someone else's address. We do not alter or “correct” an address without contacting you first. If something about an address looks incomplete or unusual, we will reach out to confirm before dispatching — this may add time to your dispatch window. We are not responsible for parcels delivered to an incorrect address supplied at checkout. 

9. Changes or Cancellations Before Dispatch 

If you need to change or cancel an order, contact us at hello@connecteaonline.com as soon as possible. We can only accommodate changes or cancellations before your order has been packed for its scheduled dispatch batch. Once an order has been packed or handed to Australia Post, our standard Warranty & Refund Policy applies instead.  

10. Subscription Shipping 

Subscription Box deliveries ship automatically each billing cycle. Blend and card themes rotate monthly as described in our Customer Terms & Conditions. If you pause or cancel your subscription, no further boxes will be dispatched until you resume or rejoin. 

11. Delays Beyond Our Control 

We are not liable for shipping delays caused by events beyond our reasonable control, including natural disasters, extreme weather, postal or carrier disruptions, industrial action, or government restrictions, consistent with the force majeure clause in our Customer Terms & Conditions. 

12. Contact Us 

For shipping questions or concerns about a delivery: 

We aim to respond to all enquiries within 7 business days.