Contact
Contact
We are a small team in Brisbane and we read every message. Email us at hello@connecteaonline.com and we aim to reply within 2 business days.
What to include
To get you an answer in one reply rather than three, please include:
- Your order number, if your message is about an order
- A short description of the issue
- A photo, if something arrived damaged or incorrect
Common questions
- Where is my order? We dispatch within 3–5 business days of payment, then Australia Post takes over. Your tracking number is in your dispatch email.
- Pause or cancel a subscription? Email us and we will confirm within 2 business days. Cancel before your next billing date and you will not be charged for the following month.
- Something arrived damaged or wrong? Email us with a photo and your order number and we will replace or refund it.
- Bulk or wholesale? See our Wholesale page to apply.
Where we are
ConnecTea is based in Brisbane, Queensland, Australia. We ship Australia-wide. We do not have a shopfront, so email is the fastest way to reach us.
Our Shipping, Refund, and Cancellation policies have the full detail.