Cancellation policy

Cancellation & Pause Policy — ConnecTea Subscriptions

You can cancel or pause your ConnecTea subscription at any time.

Cancelling: Email us at hello@connecteaonline.com. We confirm cancellations within 2 business days. If you cancel before your next billing date, you won't be charged for the following cycle. Cancellations received after your billing date take effect from the next cycle — no partial refunds are issued for the current billing period.

Pausing: You can pause your subscription for up to 3 months per year. Contact us before your next billing date and paused months won't be charged.

Billing: Subscriptions are billed monthly on or around your original sign-up date, charged automatically to your payment method.

This policy works alongside our Customer Terms & Conditions and your rights under the Australian Consumer Law.